Messaging

Charity Republic comes with a messaging system to help you stay in touch with other members of your organization.

Q. How do I access my messages?

A. You can access your messages by clicking on the message icon in the top right corner. Your messages are listed on the left and can be read by clicking them.

Q. How do I send messages?

A. From your message page, click on thePlus symbol icon in the top right corner to create a new message. Select which volunteers you want to send the message to by clicking “Choose volunteers” next to Recipients and checking off the desired volunteer(s). You can add a subject, type out your message, and add attachments as desired. Click Send when you are done. A copy of your message will appear in your inbox.

Each person you sent a message to will receive the message in their Charity Republic account and through their email. When selecting recipients, it will tell you the email address of each recipient.

Q. How do I reply to messages?

A. You can either reply to messages by sending a message back to the original sender through Charity Republic or by replying to the message through your email. Volunteers who do not have a Charity Republic account will only be able to reply to the message they receive in their email.

Q. How do I include my logo in messages?

A. If your organization has a logo, you can include it in your messages by following the steps below:

add logo

  1. Click on your organization’s name from the general menu
  2. Select Logo if you are not automatically brought to the Logo page
  3. Click the “Browse…” button to select the image file of your logo from your computer
  4. Click Save and the logo will now appear in your messages

Note: The logo only appears in messages received through email

 

 

Why isn’t a volunteer receiving email invitations?

If a volunteer is not receiving email invitations, there are several possible reasons why:

  • The contact’s email was entered incorrectly   

If the contact’s email has been inputted incorrectly (e.g. spelling errors), then the invitation will not go through. Please ensure that volunteers have provided the correct email address and that there are no errors in spelling.

NOTE: You can confirm a volunteer’s email (and username) via a volunteer profile. To view volunteer profiles, click Volunteers on the left side and search for the volunteer in question.

  • Invitation emails have not been received by a contact or organization 

Emails from “noreply@charityrepublic.com” may be directed to spam filters depending on the email firewall in use by a volunteer. Please ask the volunteer to check their Spam and/or Junk folders and to add “noreply@charityrepublic.com” to a Safe List.

Resetting Your Password

Q: How do I reset my password?

  1. Visit www.charityrepublic.com
  2. Select the Log In link (top of page)
  3. Click the Reset password button button
  4. Enter your Email address (the email you registered your account with) and click the Reset password button button
  5. You will immediately receive an email. Click the link provided in the email and you will be taken to a webpage where you can reset your passwordReset Password
  6. Enter your email, your new password, and confirm the new password before selecting the Reset password button button

NOTE: If you have tried resetting your password multiple times, then use the most recent email message to reset the password again since previous requests expire.

Q: How do I find my username?

If you have forgotten your username, you will need to reset your password to log in. Once logged in

  1. Select the Account section section (left-side, bottom)
  2.  You can view your username at the top of Account Settings username

Q: How do I update my password?

Once logged in, you can update your password at any time.

  1. Select the Account section section (left-side, bottom)
  2. Enter the new password
  3. Confirm the new password
  4. Select theSave button button
TIP for resetting your password

When resetting your password, please ensure you are using the correct Username and Email address (ie. the details you signed up with).

General Questions

Q: How does an organization register for an account?

A: Visit www.charityrepublic.com, select register or try it free to Register your organization. Enter the following details:

  • Organization: The formal name of your organization.
  • Name: First and Last Name of the main account administrator (e.g. person registering, Volunteer Manager’s name)
  • Email: The email address of the person registering.
  • Username: The username that will be used to access the account via the Login page.
  • Password: The password for the account.
  • Referral: How did you hear about us? Select referral source that applies.
TIP:

Remember that you only need one organization account. You can invite volunteers and supervisors to join your organization from this main account.

 Q: By registering, am I committing to using the software?

A: There is no commitment to using Charity Republic. We offer 2 month free trials and organizations can choose to continue and pay month-to-month or on an annual basis after their trial is complete. Otherwise, organizations can discontinue use of the software after their trial. Note: We do not require credit card information in order for organizations to register for a free trial.

Q: What privacy and security measures does Charity Republic have in place

A: Charity Republic does not sell user data or advertise to users. We have an SSL certificate and our data is stored on a secure server. Note, we work with over 35 school boards and universities and we’ve been through multiple security reviews to ensure we meet privacy and security requirements.

Here are our User and Privacy agreements.

Q: Who qualifies as a grassroots organization?

A: Grassroots organizations receive our software for free for one year (after which the organization may qualify again). There are several types of grassroots organizations and the qualifications include:

  • Organizations that are completely volunteer driven
  • Organizations that have limited financial resources (less than $100K annually)
  • Organizations that are just starting out, like a “startup” charity

Note: We determine eligibility on a case-by-case basis.

Q: What is PREB-Ontario and how is it integrated with Charity Republic

A: Charities and non-profits can recognize volunteers for the skills they demonstrated while volunteering by creating PREB-Ontario certificates. These certificates outline tasks and activities in detail, based upon the National Occupation Classification, and also detail key aspects of a volunteer’s experience, such as hours of volunteering completed, activities performed, special achievements, training obtained and special comments by supervisors. PREB-Ontario is administered by the Ontario Volunteer Centre Network part of the Volunteer Legacy initiative from the Pan/Parapan Am Games and has been made possible through funding support from the Government of Ontario.